Updated October 9, 2026
Privacy policy
BarnPilot Service Pro is operated by FAST APERTURE ENTERPRISES LLC. This policy covers the Service Pro mobile app and its connected services. The independent equestrian provider manages the client records entered for their business.
Information you provide
We process account email and authentication identifiers; business and team details; client contact information; horse and farm profiles; appointment schedules, notes and photos; service prices, estimates, invoices and payment records. Providers should enter information they are authorized to use and share. Private visit notes and photos are not included in automated reminder texts. We use these records to provide your workspace, coordinate visits, prepare documents and invoices, manage access and subscriptions, answer support requests, and protect the service. Account passwords are processed by Firebase Authentication and are not saved in business records.
Phone storage, cloud backup and team access
The business owner’s records save on the phone first. For signed-in businesses, Google Firebase and Google Cloud provide authentication, cloud storage, backup and synchronization. Uploads retry with a connection while the app is open or next opened. The team portal requires a connection, uses server roles and subscription capacity, and does not download the owner’s private backup. Private demonstration records do not upload as a real business. Processing may occur in the United States and other countries where our service providers operate.
Subscriptions and client payments
Apple processes subscriptions purchased through the App Store; Google Play processes subscriptions purchased through Google Play. We store verified transaction identifiers or purchase tokens, an account-binding identifier, subscription status and capacity. We send the account-binding identifier and purchase information to the relevant store to verify and manage access; we do not receive your Apple or Google password or full payment-card details. Square is optional for client payment links and processes payment information under its own policy. Manual payment entries are business records, not proof that Square collected money.
Appointment texts and consent
Optional appointment texts use Twilio and mobile carriers. They receive the necessary phone numbers, fixed reminder or appointment-update text and delivery information. The provider records direct written or online consent. Reply STOP to block texts from the shared BarnPilot number across providers; START and fresh provider consent are needed to resume. Message frequency varies and message/data rates may apply. The separate SMS policy explains consent, private response links and opt-out records.
Support, invitations and optional sharing
Resend processes support-form and team-invitation emails, including necessary sender, recipient and message information. Native email/text sharing opens the device composer; the provider chooses whether to send. Optional calendar sync writes selected appointments to a chosen device calendar. Opening Google Maps or Waze passes the selected location to that app. Camera and photo-library access are optional and requested for selected photos.
Security and service operation
Access checks, account separation and transport security help protect records. Firebase, Twilio, Square, Apple, Google Play and Resend may process technical information such as connection logs and identifiers for security, delivery and billing. No advertising or cross-app tracking feature is implemented in this release. We do not sell reminder consent or share it with unrelated marketers. No system can guarantee absolute security. We also process a randomly generated installation identifier, account-linked operational actions and timestamps, and connection, error and synchronization information for access control, reliable operation and abuse prevention. Third parties receiving personal information from us must provide the same or an equivalent level of protection as this policy and applicable App Store and Google Play requirements. Processing on our behalf is limited to the services we request under the relevant privacy and data-protection terms.
Retention and account deletion
Business records remain while needed to provide the service or until deletion is completed. Settings includes account deletion with typed DELETE and a final confirmation. Deletion removes the account’s authentication, owned workspace, backups/photos, reminder history and support records, and starts automatic cleanup of the Square connection. You can also check or revoke the app’s access separately in Square Dashboard; an external grant may remain unconfirmed if a connection response was lost. Deleting an owner’s business revokes team access; another provider’s business history is not erased by deleting an individual team member. Minimal account/purchase-binding and shared opt-out, anti-replay and cost-control records may remain to prevent fraud or unwanted texts. We do not promise a fixed retention period for these safeguards.
Your choices and remaining copies
You can view records, export supported documents/photos, correct business information, pause reminders and request help through the in-app support form or the support page below. Clients can contact their service provider about their records. Offline copies are cleared when the device reconnects and receives and processes the deletion notice; a device that stays offline cannot be remotely cleared. Exported or previously shared copies and independent processor billing records are outside that deletion. Deleting the app or your Service Pro account does not cancel an Apple or Google Play subscription. Manage or cancel it with the store that processes the subscription, even if you use Service Pro on another device. You may have additional privacy rights under the laws that apply to you. You can withdraw optional camera, photo-library and calendar permissions in your device settings. This stops future access through those permissions; it does not itself delete information already saved or shared.